Privacy Policy
Privacy Policy
Effective Date: 26/11/2024
At V-Mart Online, your privacy is our priority. We are committed to protecting and respecting your privacy while providing a safe and convenient online shopping experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and make purchases through our e-commerce platform.
Please take a moment to read this policy carefully. By using our website and services, you consent to the practices described below.
1. Information We Collect
We collect information that you provide to us directly when you:
- Create an Account: When you create an account on V-Mart Online, we collect your name, email address, phone number, and shipping information.
- Place an Order: When you make a purchase, we collect your payment information (such as credit card details or other payment methods), billing address, and the items you order.
- Contact Us: If you reach out to us through customer service, we collect your name, email address, and any other details you provide in your communication.
We may also collect information automatically through the use of cookies and similar technologies to track your usage of our website, such as IP address, browser type, device type, and pages visited.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Process Orders: To complete your purchase, process payments, and deliver your groceries.
- Customer Service: To respond to your inquiries and provide assistance when needed.
- To Improve Our Website: To enhance your shopping experience, optimize our website, and personalize product recommendations.
- Marketing and Promotions: With your consent, we may send you promotional emails, newsletters, and special offers about new products or services. You can opt out of these communications at any time.
- Legal Compliance: To comply with applicable laws and regulations or to protect our legal rights.
3. Sharing Your Information
We value your privacy and do not sell, rent, or lease your personal information to third parties. However, we may share your data in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who help us run our business, such as payment processors, delivery partners, and customer service platforms.
- Legal Requirements: If required by law or in response to a legal process, we may disclose your information to comply with regulatory authorities or legal obligations.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is 100% secure, so while we strive to protect your data, we cannot guarantee its absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences, personalize your experience, and analyze website traffic. You can adjust your browser settings to disable cookies, but this may affect your experience on our site.
6. Your Rights and Choices
- Access and Update Your Information: You can access and update your personal information by logging into your account.
- Opt-Out of Marketing: If you no longer wish to receive promotional emails, you can unsubscribe by clicking the “unsubscribe” link in any email or contacting us directly.
- Data Deletion: If you wish to delete your account or request the removal of your personal data, please contact us, and we will process your request as required by law.
7. Third-Party Links
Our website may contain links to third-party websites that are not operated or controlled by V-Mart Online. We are not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before sharing any personal information with them.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under the age of 18 has provided us with personal information, we will take steps to delete such information from our records.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised “Effective Date.” We encourage you to review this page periodically to stay informed about how we protect your personal information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
V-Mart Online
Phone:
Address: